Do Overs

Do Overs

Think back to your childhood. Remember playing games that were all about having do-overs? Maybe the game wasn’t going as you had hoped, so you shouted, “Do-Overs.” Calling do-overs meant you got to start all over from the beginning. It didn’t make the game any less...
Rapport

Rapport

When we think of people being in “rapport,” a picture comes to mind of a type of “emotional harmony” — sort of an “agreement between one another’s spirits.” The two people “get” one another. They enjoy each other. Rapport can actually be built very quickly when there...